Shipping policy

Order processing

Orders placed before 14:00 (CET) are prepared the same or the next working day. All orders are processed within 1–3 business days.

Delivery time

Standard delivery is estimated at 15 business days from dispatch. A tracking number is emailed as soon as the parcel is handed to the carrier.

Shipping cost

Shipping is calculated by the distance between our warehouse in Nový Jičín and your delivery address, and is shown before you pay. There is no flat rate and no threshold that removes the charge.

Lost parcels

If the tracking has not moved for an unusual amount of time, contact us within 7 days of the estimated delivery date.

Damaged parcels

Inspect the parcel on arrival. Report any damage within 48 hours with photographs of the packaging and the item.

Customs and duties

Orders shipped inside the European Union do not carry customs charges. Delivery addresses outside the EU may be subject to local import duties payable by the recipient.

Drahoslav Michálek
Nová 1005/20, Nový Jičín, 742 35, Czech Republic
Phone: +420 737 497 599
Email: contact@ditmangilberti.shop