Refund policy
Returns and exchanges
We want every order to feel right. If something is not what you expected, you may return it within 14 days of delivery.
How to start a return
- Email contact@ditmangilberti.shop with your order number and the item you would like to return.
- We reply within 1–3 business days with return instructions and the return address.
- Send the parcel back in its original condition, unworn and with all tags attached.
Order processing and delivery
Orders are processed in 1–3 business days after payment is confirmed, and delivery is estimated at 15 business days from dispatch. You receive a shipping confirmation with tracking as soon as your parcel leaves our studio.
If a parcel goes missing or arrives damaged
Lost in transit? Tell us within 7 days of the estimated delivery date so we can open a claim with the carrier. Arrived damaged? Send photographs and your order number within 48 hours of delivery.
Refunds
Once the returned item reaches us and passes inspection, the refund is issued to the original payment method. Please allow up to 10 business days for the amount to appear on your statement.
Items that cannot be returned
For hygiene and condition reasons we cannot accept worn, washed, altered or tag-free items, and gift cards.
Return shipping cost
Return shipping is arranged and paid by the customer. Shipping costs are calculated by the distance between our warehouse and your delivery address.
Drahoslav Michálek
Nová 1005/20, Nový Jičín, 742 35, Czech Republic
Phone: +420 737 497 599
Email: contact@ditmangilberti.shop